Last Updated: 17-08-2026

Privacy Policy

MAESTOUR TRAVELS we operates https://www.maestour.com, www.maestour.com, a travel booking platform. This Privacy Policy explains how we collect, use, share, and protect our personal information when you use our Site and services.

By using our Site or booking through us, you agree to the terms of this Privacy Policy.

Privacy Policy

Information We Collect
How We Use Your Information
Who We Share Your Information With
Data Security

1. Information We Collect

a) Identity & Contact Information

  • Full name, date of birth, gender, nationality
  • National ID / passport number and details (required for bookings involving flights, visas, or international travel)
  • Email address, phone number, mailing address

b) Booking & Travel Information

  • Travel dates, destinations, itineraries, and preferences
  • Companion/traveler details when booking on behalf of others
  • Frequent flyer or loyalty program numbers

c) Payment Information

  • Card details, mobile financial services (e.g., bKash, Nagad, Rocket) transaction details, or bank details
  • Note: full payment card data is processed via our payment gateway partner(s) and is not stored on our servers except as required for refunds/disputes

d) Special Category Information

  • Dietary requirements, disability or accessibility needs, medical information relevant to travel or travel insurance (collected only where necessary and with your explicit consent)

e) Technical & Usage Data

  • IP address, browser type, device information
  • Pages visited, time spent referring website, cookies and similar tracking technologies

f) Communications

  • Records of customer support interactions, emails, WhatsApp/live chat conversations

2. How We Use Your Information

We use your information to:

  • Process and manage bookings, payments, and refunds
  • Communicate booking confirmations, changes, cancellations, and travel alerts
  • Provide customer support
  • Facilitate visa processing, travel insurance, and coordination with airlines, hotels, and tour operators
  • Send promotional offers and newsletters (only with your consent; you can opt out anytime)
  • Improve our Site, services, and user experience
  • Comply with legal, regulatory, or immigration requirements
  • Detect and prevent fraud

4. Who We Share Your Information With

We may share your information with:

  • Travel service providers: airlines, hotels, tour operators, car rental companies, visa processing agencies, travel insurers
  • Payment processors and financial institutions
  • Government and immigration authorities, where legally required (e.g., passport/visa verification, customs)
  • IT, hosting, and analytics service providers who support our Site operations
  • Professional advisors (auditors, legal counsel) where necessary

We do not sell your personal information to third parties for their own marketing purposes.

5. International Data Transfers

Because travel bookings often involve foreign airlines, hotels, and service providers, your information may be transferred outside Bangladesh. Where this occurs, we take reasonable steps to ensure the receiving party protects your data in line with this Policy and applicable law.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purpose it was collected for (e.g., completing your booking)
  • Comply with legal, tax, or regulatory obligations
  • Resolve disputes and enforce agreements

Booking and financial records are typically retained for [X years] in line with applicable regulatory requirements. You may request earlier deletion, subject to legal retention obligations.

7. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Object to certain types of processing

To exercise these rights, contact us at [privacy email address].

Note: Bangladesh does not yet have a comprehensive, GDPR-equivalent data protection law in force. This Policy is drafted in line with international best practice (relevant under Bangladesh's ICT Act 2006 and Digital Security Act 2018 where applicable) so the Site is well-positioned for both current requirements and customers from regions with stronger data protection laws (e.g., GDPR, CCPA).

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember preferences
  • Analyze Site traffic and usage patterns
  • Deliver relevant advertising (if applicable)

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

9. Children's Data

Our services are not directed at individuals under 18. Where a minor's information is provided (e.g., as part of a family booking), it is provided and consented to by a parent or legal guardian.

10. Data Security

We implement reasonable technical and organizational measures — including encryption, access controls, and secure servers — to protect your personal information. However, no method of transmission or storage is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Site or email. The "Last Updated" date at the top reflects the most recent revision.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:

Maestour Travels

Email

Email: admin@maestour.com

Phone

Phone: 01819227941,01701769405, 01896297501.

Address

Address: Alamin Apon Heights,27/1/B,Flat-4B, Road-03,Shyamoli, Dhaka-1207,Bangladesh .

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